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How We Protect Your Privacy

When you open an account with us, your personal information stays secure and private. We handle your payment details, account history and deposit records through encrypted channels, whether…

Encrypted account securityLocal payment privacyYour data control rights
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45 2d How We Protect Your Privacy
REACH OUR TEAM

Privacy Questions & Data Requests

If you have questions about how we handle your data or want to request access, correction or deletion of your information, contact us through the channels below.

Live Chat Open the chat window in your account lobby during our support hours. Available daily from 10 AM to 11 PM Indonesia time; our team responds to privacy inquiries in under ten minutes.
Email Support Send privacy requests to our data team. Include your account email and the specific information you want to access or modify. We reply within two business days.
Account Settings Go to Profile > Privacy Settings in your account to view stored data, update contact details and manage cookie preferences without contacting support.
DATA SECURITY

How We Keep Your Account Safe

Your account password is hashed and never stored in plain text. Deposits and withdrawals are processed through encrypted payment gateways that comply with PCI-DSS standards.

Encryption & HTTPS

Every login, deposit and withdrawal you make travels through encrypted channels. We verify your connection is secure before processing any account action or payment confirmation.

Two-Factor Authentication

Enable 2FA in account settings to add a verification code step when logging in from new devices. This blocks unauthorised sign-ins even if your password is compromised.

Payment Processor Security

DANA, OVO, GoPay and QRIS payments are handled by licensed processors. We never see your full card or bank details; only confirmation codes appear in your transaction history.

Activity Monitoring

Our system flags logins from new countries, unusual withdrawal patterns and rapid repeated failed login attempts. You receive an alert before any sensitive account change is approved.

Data Retention & Deletion

Account data is kept for as long as your account is active. After you close your account, transaction records stay for seven years per local law compliance. Contact support to request deletion of non-transaction data sooner.

Your Rights & Requests

You can request access to all data we hold, correct inaccurate information, or ask us to delete your account entirely. Submit requests via email or live chat; we confirm receipt within one business day.

Frequently Asked Questions

Questions about what data we store, who can see it and how long we keep it are the most common. Below are the answers that matter most to your account privacy.

Yes. Go to Profile > My Data in your account settings to download a complete file of your stored information. This includes your name, email, phone, deposit history, game records and device logs. If you want a copy by email, contact support and we'll send it within three business days.

We do not sell or rent your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS operators) to process withdrawals, and with law enforcement or regulators where local law requires. We do not share browsing history or game data with third-party advertisers.

Transaction records stay for seven years for legal compliance. Your profile information (name, address, phone) is deleted after thirty days unless we're required to keep it by local authority. Withdrawal and deposit confirmations remain available in archived form for your records.

Your account becomes inactive immediately. Login access is disabled, and your wallet balance can be withdrawn within forty-eight hours. Personal profile data is marked for deletion after thirty days. Game history and transaction logs remain for audit purposes but are not viewable through your account after the deletion window closes.

Yes. We use tokenisation, meaning we never store your actual card or bank account number. When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay within that payment provider's secure system. We receive only a confirmation token and transaction ID, which we use to credit your 45 2d wallet.

Yes. Go to Profile > Cookie Preferences to disable non-essential cookies. We'll keep functional cookies for login and payment security, but we'll stop tracking gameplay for analytics and personalisation. You can change these settings anytime without affecting your ability to play.

Change your password immediately and enable two-factor authentication in settings. Then contact live chat or email support with the date and time you noticed the suspicious activity. Our security team will review login logs, reset your session and help you secure your account within two hours of your report.

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